Purchase

How to make a purchase？

To purchase products from our Catalogue page, simply enter the desired product, select an available option, and click "Add to cart". Then, follow the provided instructions.

How can assure that the payment is done？

Upon completion of your order, a confirmation email will be sent to you. If you do not receive the email within 24 hours, kindly contact us through the designated contact page or check your Spam email folder.

Can I cancel the order once is paid？

If the package has not been processed, writing through the contact page, and we will refund you the 100% of the cost. For more information, consult our Refund and Return Policy page

Shipping

Where do we ship from？

Our products are shipped from China

Where do we ship？

Currently, our shipping is limited to the United States of America and Canada only.

What shipping company is used？

For Standard Shipping, the package is delivered using the national post service (USPS), while Expedited Shipping utilizes either FedEx or DHL for delivery.

How can I track my order once is shipped？

Once your package has been processed and prepared for delivery, you will promptly receive an email containing the tracking number. For example: 'USPS tracking number: UJ094262011YP'. Simply copy the tracking number 'UJ094262011YP' and go to our website's menu bar at the upper left corner where you can find 'Track Your Order'. Click on the query page and paste the tracking number to retrieve the shipping info.

You can also click here to directly track your order.

Guarantee and Returns

Can you guarantee me that the package will be delivered after the purchase？

Certainly! As a representative of GOSHALL, I would like to assure you that we take the delivery of our products very seriously. While we strive to provide excellent service and ensure that all packages are delivered promptly, we understand that guaranteeing delivery is a valid concern.
Although we cannot guarantee that every package will be delivered without any delay or issues, we can assure you that we have implemented efficient processes and work closely with reliable shipping partners to minimize any potential setbacks. Should an unlikely problem manifest, we are committed to addressing it promptly and providing a suitable resolution for our customers.

Do your products come with a guarantee？

In the event that the product you have received is not functioning properly or has been damaged during shipping, we kindly request that you to Contact Us for prompt assistance.

When can I return a product？

You can return a product within the first 14 days after receiving it. We will provide the shipping address for returns and customers are responsible for the returns cost, as soon as we will receive the package, we will promptly initiate the refund for the product's cost. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Payments

What are the payment methods？

We accept payments via American Express, Apple Pay, Google Pay, JCB, Master, PayPal, Visa, UnionPay, Maestro and PayPal.

Is the payment system secure？

Yes, absolutely. We understand that this aspect holds utmost significance for the customer, therefore, facilitating payment only occurs through external secure platforms such as PayPal. Our systems do not acquire or retain any card details.

Error during payment processing

If you encounter an error while making your purchase, kindly contact us for assistance in resolving the issue.

If everything proceeds smoothly, what is the next step？

Once you reach the page confirming the completion of your order, feel free to close the browser. A detailed summary of your purchase as well as other useful information will be sent to you via email. In case you do not receive the email within the next 24 hours, please contact us.