Please be patient as your order will be delivered soon.

Find answers about the shipping status of your package.

FAQs

'Order processed by shipper'

Your custom music box is ready! It's been crafted, packaged, and is now awaiting collection by the logistics company.

'XX, Pickup Scan'

'XX' represents the logistics company in our country. Your package has been picked up by them and is officially on its way. During busy periods, you might see a slight delay in the initial scan, but rest assured, it's in transit!

'XX, Shipping Order Created'

'XX' represents the logistics company in the destination country. Your package information has been received and processed by them, preparing for its arrival in your country.

'International Shipment Release - Export'

Your package has departed! It is now flying to your destination.

'Port of Departure - Departure'

Your package has arrived in your country. Generally, this status indicates that your package will be delivered approximately 3–5 days after the date shown here.

'International Shipment Release - Import'

Your package has successfully cleared customs and all taxes have been paid by Goshall. Customs processing can sometimes experience slight delays, but we've got everything covered.

'Batch Delivery to Carrier'

Your package has been handed over to our local delivery partner and is making its way to your delivery city.

'Parcel Received by XX'

Your package has arrived at our delivery partner's local warehouse and will be dispatched for delivery very soon!

'Parcel Is Out for Delivery'

Your package is out for delivery! It's currently on its way to your address.

Note: If you are unable to track your order, please contact us and we'll provide you with up-to-date tracking information.